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Richfield’s Assisted Living receives NCAL’s Quality Initiative Recognition

Assisted Living Centers Receive NCAL’s Quality Initiative Recognition

Richfield Living is proud to announce that both its Assisted Living Centers, The Oaks and the Joseph C. Thomas Center, have been named by the National Center for Assisted Living (NCAL) as 2017 Quality Initiative Recognition Program Recipients.

“Our team members work very hard to make sure that we are providing genuine, quality care for our residents,” said Debbie Conway, Administrator of The Oaks at Richfield. “We are very proud of this accomplishment and appreciate the acknowledgement at the national level.”

The NCAL Quality Initiative Recognition program is designed to recognize assisted living providers that demonstrate the attainment of two or more of the four NCAL Quality Initiative goals:

  • Increase staff stability by maintaining nursing and direct care staff turnover below 40%
  • Increase customer satisfaction to 90%
  • Safely reduce hospital readmissions by 15% or achieve a low readmission rate of 5% or less
  • Safely reduce the off-label use of antipsychotics by 15% or achieve a low off-label usage rate of 5% or less.

Only three assisted living providers in Virginia received this recognition, and Richfield Living’s assisted living centers claimed two of the three accolades.

“The retirement and healthcare industry is constantly changing, however when you look at what’s truly important, it’s making sure that our residents are happy and healthy, and that you take care of your team,” said Joseph C. Thomas Administrator Katie Jones. 

Both The Oaks and The Joseph C. Thomas Center at Richfield are designed for adults over 55 years of age who are unable to live independently and need support. The residences offer 24-hour supervision, activity and wellness programs, health monitoring, medication management, meals and assistance with personal care.

“We encourage individuals and their family members to come visit,” said Debbie. “Our assisted living residences offer person-centered care and you sense it the moment you step through our doors. All are welcome to visit and learn more.”

The Oaks

The Oaks is home for 83 residents, who enjoy large private or unique semi-private accommodations in a single-level setting with private bath and plenty of room for belongings. The residence has beautifully appointed common areas, including a parlor where the baby grand piano is often being played. The dining room accommodates residents and their guests, and The Alleghany Room offers generous natural light and is home for gatherings and special events.

Joseph C. Thomas Center

The Joseph C. Thomas Center is designed for 90 residents to live in “households” of 16 residents each, with the goal to build community amongst the residents. They share a kitchen, common area, laundry room and access to an outdoor courtyard. The lobby greets residents, family members and guests and instantly immerses them into a homey atmosphere. The building is set up in “households” to promote fellowship among the residents. One of the favorite gathering spots for residents and guests in the warmer months is the outdoor gazebo.