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A note to our Richfield family:

We continue to monitor and update our COVID-19 response and work closely with experts and our community professionals to minimize the impact on our residents, their families and our team members. The health and welfare of our residents and team members is our PRIMARY FOCUS!

Fortunately, to date, we have no documented cases of the COVID-19, but as health care professionals, we know that our residents are vulnerable to the spread of this pandemic.

We have restricted visitation per Centers for Disease Control (CDC) and Centers for Medicare and Medicaid Services (CMS) recommendations and guidelines. Only medically REQUIRED visits will be allowed entry into the campus.


  • Medically required is defined as:

    • Richfield team members and agency team members passing screening procedures
    • Emergency Services
    • Physician-ordered appointments and pharmacy
    • End of Life situations (family and hospice services)
    • Essential suppliers – Pharmacy, medical supplies, linen, dietary/food service,  mail and shipping delivery, home health agencies (nurses only), meal delivery.


Richfield continues to provide essential life care for short-term rehab patients, assisted living residents, and long-term healthcare residents. We are also prepared to support life essentials for independent living residents who need additional support to remain safe in their homes.

We are limiting entry of medically required visitors to ONE entrance in each building except allowed deliveries. The designated entrance will be the area where the front desk is located in each building and access will be limited to the hours of 8:30 AM – 5:00 PM. Services not required to enter the building will be requested to leave supplies at the door for team members to transition into the building.

We are screening team members, residents, and allowed medically-required visitors each time they are given access to enter the buildings. Independent living residents are encouraged to “shelter in place” and utilize the services put in place to support them doing so.

We continue to utilize current guidelines and tools issued by the Centers for Disease Control (CDC) and Centers for Medicare and Medicaid Services (CMS) outlining best practices for preventing spread of the virus. Practices in place inside our buildings include:


  • Aggressive infection prevention techniques are trained and continuously reinforced.
  • Certified Infection Preventionist team members are actively monitoring all residents and team members.
  • Residents, team members, agency staffing partners, and supplier/partners self-disclose any potential exposure (such as having recent exposure to someone having recent international travel). Exposed individuals are not entering our buildings.
  • Team members, agency staffing partners, supplier/partners, and independent living residents entering buildings complete mandatory daily screening.
  • New admissions complete mandatory confidential screening for potential exposure. Individuals who decline to be screened, or who meet any of the criteria for potential exposure, are politely asked to leave the facility.
  • Communal activities and programs, including group dining, are restricted. We have implemented virtual socialization experiences for our residents to stay connected to loved ones and to stay active in their own homes.
  • Everyone working or allowed access to buildings is requested to limit physical contact. We are requiring social distancing – 6 feet apart when appropriate. For example, hand-shaking and hugging should not take place.


If you are an immediate family member of a resident, while access is restricted, we will do our very best to provide opportunities to stay connected to your loved one. Family and friends not allowed access at this time are encouraged to reach out to their loved ones and engage with them. Please reach out to campus social workers or life enrichment team members for assistance with available communication methods.

We appreciate your patience and understanding as we take all necessary precautions to ensure the health and well-being of everyone in our Richfield Community. You can click on the Richfield restrictions button below explaining the importance of restricting access during this pandemic period to learn more. We appreciate the trust you have placed in our team members to provide our best care to your loved one and we look forward to the day when these restrictions are no longer necessary.

We are thriving in our Richfield community with the support of campus community members, and their connections, as well as with the greater community. Partners that have already stepped up include Glenvar Elementary School, Northside Middle School, middle schoolers from various schools, Wood Brothers 21 Racing, and many others who have reached out to us! We are gathering supplies and are requesting donations of any size hand sanitizer, empty hand sanitizer bottles, and unopened small bottles of water, juice or soda.

For our team member and independent living pantries, we are accepting donations of canned foods, dry goods, and personal hygiene items include soap, toothbrushes and toothpaste. Donations can be dropped off to the Professional Building Corporate Resource Center on the left as you enter campus. Please include a note with your name and address so our residents and team members can write to thank you. 

For questions or concerns we have set up a 24-hour a day, confidential Compliance Line at 1.888.745.8008.

Be well, patient and kind,

Cherie Grisso, CEO

Please click on the links below for more information.