A note to our Richfield family:

Update August 3, 2020

We will continue to be transparent in sharing information and updates about the status of residents and team members at Richfield Living.

Richfield conducted over 400 tests in the last few weeks and results have been very slow getting back. We are still awaiting some but we do want to get an update out based on what we know now and will continue to modify as the data changes. Below is our current COVID-19 status:

  • 0 COVID+ resident in the Recovery and Care Center (skilled nursing long term care)
  • 0 COVID+ patients in The Rehab Center (transitional care/short term rehab)
  • 0 COVID+ residents in The Oaks and Joseph C. Thomas Center (assisted living and memory care)
  • 0 COVID+ residents in independent living 
  • 4 COVID+ team members furloughing at home

Of the four positive tests received so far, one no longer works on campus and one (from RRCC) had been furloughing the last couple weeks. Of the remaining two, one worked in RRCC and one worked in independent living buildings. Based on Virginia Department of Health (VDH) guidance, these team members will be eligible to return to work after 10 days from the testing date if they have been asymptomatic. We are also working with VDH on tracing others exposed which could lead to other team members bring furloughed for 14 days.

Richfield has worked with the VDH guidelines and continues to operate in Phase I in the Recovery and Care Center. We are planning and preparing for Phase II by completing required testing of residents and team members. Once we transition to Phase II, we will continue to test any symptomatic residents and team members.

When Virginia entered Phase III on July 1, we reopened some services and visitation for our independent living buildings – Knollwood apartments, Ridgecrest apartments, the Lake Estates Cottages and The Villas. The Independent Living protocols for reopening can be found here.

For our Assisted Living buildings, The Oaks and Joseph C. Thomas Center, we continue offering outdoor visitation as well. Please contact your building to schedule a visit with your loved one and to learn about the visitation protocols. Assisted Living visitation protocols can be found below:

The Oaks Visitation Protocol
Joseph C. Thomas Visitation Protocol

Our two construction projects remain COVID free as well at this point. Following a recent COVID-19 outbreak on our Salem construction project site, we have partnered with Ryan Companies, VDH, and Roanoke County to re-open the Salem Campus construction project 7/28/20 with additional screening processes and stronger enforcement of infection control protocols. The Salem project has three buildings to complete in Phase I of our construction project – The Health Center – Salem Campus comprising of four households of 19 residents each, 48 Lake Retreat apartments, and the new Town Center. We are working with Ryan Companies to determine the timeline impacts of the recent Salem project site closure and will provide updates as they are available.

We are partnering with MB Contractors to implement similar COVID-19 protocols on our Roanoke Campus construction project. Our goal remains to keep our project sites safe and healthy for site workers. We appreciate the diligence of both project’s site workers as we respect the difficulty in wearing masks and other PPE working in hot and humid conditions.

Richfield continues to support a “stay home and stay safe” approach although we recognize the challenges that isolation presents to residents. We appreciate your cooperation as we conservatively open our buildings to continue to do our best to keep residents and team members safe and healthy. We are proud of our community residents and team members for how they have handled the most-strict phase of our protocols and we appreciate the patience and persistence shown by all!

We regularly explore opportunities to protect residents’ and employees’ safety and well-being following recommendations from the Governor’s Office, the County Health Commissioner, the Virginia Department of Health, the National Guard and the Center for Disease Control. We recognize and appreciate how important these partnerships have been in keeping our residents healthy.

If you have questions, please call our compliance and COVID-19 hotline at 888.745.8008 or email here.

Please click on the links below for more information.

Compliance and COVID-19 hotline: 888.745.8008.