Richfield Living's ongoing response to the COVID-19 pandemic

A note to our Richfield family:

Update June 10, 2021

The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), issued updated guidance this week for nursing homes to safely expand visitation options during the COVID-19 pandemic public health emergency. 

Based on this updated guidance, vaccinated visitors can visit vaccinated residents and remove masks within the resident room. Richfield Living will allow responsible indoor visitation for residents, regardless of vaccination status of the resident, or visitor, unless certain scenarios arise that would limit visitation for:

  • Unvaccinated residents, if the COVID-19 Roanoke county positivity rate is greater than 10 percent AND less than 70 percent of residents in the facility are fully vaccinated;
  • Residents with confirmed COVID-19 infection, whether vaccinated or unvaccinated, until they have met the criteria to discontinue transmission-based precautions; or
  • Residents in quarantine, whether vaccinated or unvaccinated, until they have met criteria for release from quarantine.

Richfield Living will allow “compassionate care” visits regardless of a resident’s vaccination status, the county’s COVID-19 positivity rate, or an outbreak. Compassionate care visits include visits for a resident whose health has sharply declined or is experiencing a significant change in circumstances.

We continue to encourage our team members, residents, and family members to adhere to the core principles of COVID-19 infection control, including maintaining physical distancing and conducting visits outdoors whenever possible. This continues to be the safest way to prevent the spread of COVID-19, particularly if either party has not been fully vaccinated.

Please check with the building where your loved one lives for further current details on visitation. Any changes in CDC, CMS, or VDH guidelines, change in COVID status at Richfield Living, change in COVID status for the local or state community, or other unforeseen circumstances could immediately change any published or stated information. 

Below is our current COVID-19 status:

0 COVID Positive

Residents

The Health Center

(skilled nursing long term care)

0 COVID Positive

Patients

Short Term Rehab

(transitional care/short term rehab)

1 COVID Positive

Residents

The Oaks

(assisted living and memory care)

0 COVID Positive

Residents

Joseph C. Thomas Center

(assisted living and memory care)

0 COVID Positive

Residents

Independent living

0 COVID Positive

The Health Center Team members

Furloughing at home

0 COVID Positive

The Health Center Contract employees

Furloughing at home

0 COVID Positive

Short Term Rehab Team members

Short Term Rehab

(transitional care/short term rehab)

0 COVID Positive

Joseph C. Thomas Center Team member

Furloughing at home

0 COVID Positive

Joseph C. Thomas Center Contract employee

Furloughing at home

0 COVID Positive

The Oaks Team member

Furloughing at home

0 COVID Positive

The Oaks Contract employee

Furloughing at home

0 COVID Positive

Independent Living Team members

Furloughing at home

0 COVID Positive

Non-clinical Team members

Furloughing at home

Independent living residents continue to follow CDC guidelines as long as the Richfield Living community is COVID free. These buildings include Knollwood Apartments, Ridgecrest ApartmentsLake Estates Cottages, The Villas, and Lake Retreat apartments. The independent living protocols for reopening can be found here.

The Assisted Living buildings The Oaks and Joseph C. Thomas are now open for visitation. Please contact the facility to schedule a visit with your loved one. Visitation can change at any time and we will keep you updated here but please confirm the visitation policy with your building.

The Health Center, Short term Rehab, and RRCC (future The Health Center – Roanoke campus) are accepting visits at this time based on the current COVID status of the building.

The construction projects on the Salem and Roanoke Campuses remain COVID-19 free. Phase I of our construction project on the Salem Campus completed January 2021. These included The Health Center – Salem Campus, comprising of four households of 19 residents each, 48 Lake Retreat apartments, and the new Town Center. Phase II is underway starting with abatement of the west wing of the former Recovery and Care Center building.

Our Roanoke Campus project is expected to finish construction and licensing Summer 2021. We are eagerly preparing to open The Health Center – Roanoke Campus, with four households of 19 residents each and a 40 bed short-term rehab unit.

The re-opening of the Richfield Living campus is what we all have been waiting for during this historic pandemic. Residents are eager to reunite with their families and we know families look forward to spending time with their loved one. As we begin this process, we must be diligent in practicing safe protocols of wearing a mask, six feet distancing, and transparent screening. Any change in COVID positive cases in the Richfield Living or surrounding communities could change the status and we would be required to suspend visitation. We ask for your help to maintain the visitation status by practicing the safe protocols, especially while visiting your loved one. We are grateful for your continued support through this most challenging year!

We are committed to the  residents’ and team members’ safety and well-being following recommendations from the Governor’s Office, the County Health Commissioner, the Virginia Department of Health, the National Guard and the Center for Disease Control. We recognize and appreciate how important these partnerships have been in keeping our residents healthy.

If you have questions, please call our compliance and COVID-19 hotline at 888.745.8008 or email here.

Please click on the links below for more information.

Compliance and COVID-19 hotline: 888.745.8008.

Living in a COVID world: A guide for seniors

At Richfield, we’ve found that ensuring our community’s safety doesn’t have to be at the expense of feeling connected. Download our COVID Guide for Seniors and explore ways to enjoy life safely during this crisis.