Richfield Living's ongoing response to the COVID-19 pandemic

A note to our Richfield family:

Update November 23, 2020

Richfield Living continues to monitor for COVID-19. We will test and follow established protocols and guidelines to insure the safety of team members and residents. Below is our current COVID-19 status:

0 COVID Positive

Residents

The Health Center

(skilled nursing long term care)

0 COVID Positive

Patients

Short Term Rehab

(transitional care/short term rehab)

3 COVID Positive

Residents

The Oaks

(assisted living and memory care)

0 COVID Positive

Residents

Joseph C. Thomas Center

(assisted living and memory care)

4 COVID Positive

Residents

Independent living

2 COVID Positive

The Health Center Team members

Furloughing at home

1 COVID Positive

The Health Center Contract employees

Furloughing at home

1 COVID Positive

Joseph C. Thomas Center Team member

Furloughing at home

0 COVID Positive

Joseph C. Thomas Center Contract employee

Furloughing at home

3 COVID Positive

The Oaks Team member

Furloughing at home

0 COVID Positive

The Oaks Contract employee

Furloughing at home

7 COVID Positive

Independent Living Team members

Furloughing at home

3 COVID Positive

Non-clinical Team members

Furloughing at home

Richfield’s plan is to follow Virginia Department of Health (VDH) guidance for phasing. For the assisted living buildings, Joseph C. Thomas Center will no longer offer outdoor visitation. We are offering two visit options:  outside window & video visits. Please contact your building to schedule a visit with your loved one and to learn about visitation protocols. Assisted Living will offer visitation at a later date. The Oaks is not offering visitation. Watch this website for more information.

When Virginia entered Phase III on July 1, we reopened some services and visitation for our independent living buildings – Knollwood Apartments, Ridgecrest Apartments, Lake Estates Cottages and The Villas. The independent living protocols for reopening can be found here.

The construction projects on the Salem and Roanoke Campuses remain COVID-19 free. Ryan Companies has three buildings to complete in Phase I of our construction project on the Salem Campus. These projects include The Health Center – Salem Campus, comprising of four households of 19 residents each, 48 Lake Retreat apartments, and the new Town Center. These buildings are projected to open after Thanksgiving 2020.

MB Contractors is expecting to complete the construction project at our second location in Roanoke City spring 2021. This campus will house The Health Center – Roanoke Campus, with four households of 19 residents each and a Short Term Rehab.

This time in history has been difficult for many as we endeavor to keep residents safe and support their families in visitation. We look for creative and healthy alternatives for the residents and team members to connect with families, engage in activities within the Richfield campus, and thrive during the changes. Your cooperation and the resiliency of the residents has been remarkable. We hope to continue to protect this community and provide the services you have come to expect from Richfield Living.

We regularly explore opportunities to protect residents’ and team members’ safety and well-being following recommendations from the Governor’s Office, the County Health Commissioner, the Virginia Department of Health, the National Guard and the Center for Disease Control. We recognize and appreciate how important these partnerships have been in keeping our residents healthy.

If you have questions, please call our compliance and COVID-19 hotline at 888.745.8008 or email here.no long 

Please click on the links below for more information.

Compliance and COVID-19 hotline: 888.745.8008.

Living in a COVID world: A guide for seniors

At Richfield, we’ve found that ensuring our community’s safety doesn’t have to be at the expense of feeling connected. Download our COVID Guide for Seniors and explore ways to enjoy life safely during this crisis.