Updated February 7, 2022
Welcome to Richfield
Our values of respect, integrity, service, excellence, and stewardship (RISES) guide our campus and community’s response regarding the ongoing COVID-19 pandemic public health emergency. Our priority is serving residents in all areas of living to ensure health, safety and wellbeing.
Campus and Visitation Guidelines
While we remain vigilant to the global and local COVID-19 situation, our community is excited to welcome visitors. Richfield Living follows the latest guidelines and regulations for senior living communities from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS) and Virginia Department of Health (VDH).
- All team members and contractors are required to be fully vaccinated against COVID-19, unless they qualify for a religious or medical exemption.
- Routine testing for unvaccinated team members and contractors, according to CDC and CMS guidelines.
- Rapid antigen and PCR testing is available to all team members and residents.
- Face masks are required for team members and visitors in all areas, regardless of vaccination status.
- Residents are strongly encouraged to wear a face mask in community and public spaces.
- Additional cleaning and sanitation, including enhanced air filtration in common areas.
We continue to encourage our team members, residents and visitors to adhere to the official guidelines and standard practices of infection control, maintaining physical distancing, sanitizing hands often and conducting visits outdoors when possible.
Changes in CDC, CMS, or VDH guidelines, COVID status at Richfield Living, or COVID status for the local or state community, can quickly change any published or stated information. Please check with the building where your loved one lives for further current details on visitation.
Independent Living
Visitors and team members are required to wear a face mask at all times in Independent Living areas. Residents in Independent Living are encouraged to wear a face mask in public and community spaces. These buildings include Knollwood Apartments, Ridgecrest Apartments, Lake Estates Cottages, The Villas, and Lake Retreat apartments.
Assisted Living
The Assisted Living buildings The Oaks and Joseph C. Thomas are now open for visitation. Pre-scheduling your visit is not required, but visitors are required to wear a mask while entering the building, in public areas and if they are interacting with other residents or team members. Visitors are required to screen upon entering the building. Daily screening protocols can be found here.
Health Centers
The Health Center-Salem Campus, Short-term Rehab, and The Health Center-Roanoke Campus are accepting visits at this time based on the current COVID status of the building. Pre-scheduling your visit is not required, but visitors are required to wear a mask while entering the building, in public areas and if they are interacting with other residents or team members. Per CMS regulations, visitors are required to screen upon entering the building. Daily screening protocols can be found here.
We will continue to monitor expert guidance and local COVID positivity rates and modify our protocols as needed to keep our residents safe.
Vaccination
Richfield Living is following the CDC and CMS guidelines and recommendations requiring all team members and contractors who may interact with residents be fully vaccinated against COVID-19. Team members or contractors may qualify for a medical or religious exemption to this requirement, as dictated by federal or state regulations.
For the convenience of our team members and residents, Richfield Living has partnered with a local pharmacy to provide COVID-19 vaccinations and boosters onsite on a regular basis. Residents and team members may schedule to receive the Pfizer, Moderna or Johnson & Johnson vaccines at these clinics by contacting Tonya Woolwine at 540.380.6514 or twoolwine@richfieldliving.com
If you have questions, please call our compliance and COVID-19 hotline at 888.745.8008 or email here.
Please click on the links below for more information.
Compliance and COVID-19 hotline: 888.745.8008.
