Richfield Living's ongoing response to the COVID-19 pandemic

A note to our Richfield family:

Update September 21, 2020

Richfield Living continues to be COVID-19 free. We will test and follow established protocols and guidelines to insure the safety of team members and residents. Below is our current COVID-19 status:



The Health Center

(skilled nursing long term care)



Short Term Rehab

(transitional care/short term rehab)



The Oaks and Joseph C. Thomas Center

(assisted living and memory care)



Independent living


Team member

Furloughing at home

New regulations from CDC regarding COVID-19 testing, requires all skilled nursing facilities to test staff based on the local community COVID positivity rate. Because Roanoke County’s current positivity rate is above 10%, ALL Health Center team members must be tested TWICE a week until the community positivity rate drops below 10%.

LOW Community COVID-19 Activity

County Positivity Rate in the past week <5% (less than 5%)

Minimum Testing Frequency - Once a month

MEDIUM Community COVID-19 Activity

County Positivity Rate in the past week 5%-10%

Minimum Testing Frequency - Once a week

HIGH Community COVID-19 Activity

County Positivity Rate in the past week >10% (more than 10%)

Minimum Testing Frequency - Twice a week

Richfield’s plan is to follow Virginia Department of Health (VDH) guidance for phasing. For the assisted living buildings, The Oaks and Joseph C. Thomas Center, we continue offering outdoor visitation. Please contact your building to schedule a visit with your loved one and to learn about visitation protocols. Assisted living visitation protocols can be found below:

The Oaks Visitation Protocol
Joseph C. Thomas Visitation Protocol

When Virginia entered Phase III on July 1, we reopened some services and visitation for our independent living buildings – Knollwood Apartments, Ridgecrest Apartments, Lake Estates Cottages and The Villas. The independent living protocols for reopening can be found here.

The construction projects on the Salem and Roanoke Campuses remain COVID-19 free. Ryan Companies has three buildings to complete in Phase I of our construction project on the Salem Campus. These projects include The Health Center – Salem Campus, comprising of four households of 19 residents each, 48 Lake Retreat apartments, and the new Town Center. These buildings are projected to open in November 2020.

MB Contractors is expecting to complete the construction project at our second location in Roanoke City spring 2021. This campus will house The Health Center – Roanoke Campus, with four households of 19 residents each and a Short Term Rehab.

This time in history has been difficult for many as we endeavor to keep residents safe and support their families in visitation. We look for creative and healthy alternatives for the residents and team members to connect with families, engage in activities within the Richfield campus, and thrive during the changes. Your cooperation and the resiliency of the residents has been remarkable. We hope to continue to protect this community and provide the services you have come to expect from Richfield Living.

We regularly explore opportunities to protect residents’ and team members’ safety and well-being following recommendations from the Governor’s Office, the County Health Commissioner, the Virginia Department of Health, the National Guard and the Center for Disease Control. We recognize and appreciate how important these partnerships have been in keeping our residents healthy.

If you have questions, please call our compliance and COVID-19 hotline at 888.745.8008 or email here.

Please click on the links below for more information.

Compliance and COVID-19 hotline: 888.745.8008.